1. The Scope of Data Collection, Uses and Disclosure of Data
Personal data is collected in different places. In addition to the provision of personal data in the request for an offer, personal data are processed in particular in the context of orders.
In the following, we will show to you the extent to which we collect and process personal data when commissioning services.
In the case of a request by a customer, the personal data required for the performance of the contract is collected for the purpose of preparing a quotation as well as for customer administration. Which includes:
- Email address
- Contact data e.g. phone number
These will be deleted at the latest after 2 years if the order is not placed, please inform us if you wish this earlier.
3. When Commissioned by the Customer
When placing an order, BeSiTo GmbH collects and processes the following personal data relevant to the performance of the contract for the execution of the contract:
- Possibly contact details
- Information about the order or the required materials
Unpaid, undisputed claims can be submitted to a lawyer's office, along with your name and address, 4 weeks after receipt of the written reminder.
4. Order Processing
BeSiTo GmbH processes the relevant personal data for the provision and billing of services. This may include an appointment or confirmation by phone or email, provided that you have given us your email address for this purpose voluntarily. Furthermore, an internal company documentation of the services provided for proof reasons. In addition, a transfer of personal data to other companies that have been included in the contract (eg: suppliers of material). Personal data - such as your name and address as delivery address - may be transmitted to these companies if this is necessary in the course of the contract.
5. Cost Estimates/Insurance Coverage
If we make cost estimates for you, we collect the personal data required for this purpose (type of damage, object concerned, possibly with pictures, if applicable, insurance information and your contact details). Insofar as the costs are covered by insurance, we will, in consultation with you, pass them on to the extent necessary to the insurance company, so that a cost assumption can be checked. In the event of a reimbursement of costs, the necessary personal data will be forwarded to the insurance company as part of an invoice.
6. Further Data Processing to Fulfill Legal Obligations
The data from orders are also used for any necessary handling of warranty claims or other complaints. In addition, these data may also be passed on to external auditors and/or tax advisers as well as to the tax office for their advice and auditing purposes.
7. Deletion of Data from the Use of Services
The personal data arising from the commission will be deleted if they are no longer required for the fulfillment of contractual or legal obligations. The data is blocked in the following cases:
- Fulfillment of statutory retention requirements according to §§ 146 ff. Tax Code or § 257 Commercial Code.
The specified deadlines are up to 10 years.
- Preservation of evidence in the context of the statutory statute of limitations.
According to §§ 195ff. of the Civil Code (BGB) these limitation periods can be up to 30 years, with the regular limitation period is 3 years.
If these cases are relevant, the data will be deleted after expiration of the retention period/end of the limitation period.